Terms of service

Who we are

Phantom Burger is a virtual kitchen in Lincoln Park, New Jersey. There is no dining room: you order online and collect at the counter.

Business

Phantom Burger, a virtual kitchen (pickup only, no dining room)

Address

188 Main St, Lincoln Park, NJ 07035, United States

Instagram

@phantomburger_nj

Hours

Every day, 11 am to 8:55 pm

Placing an order

Ordering works like this:

1. You build your order from the menu and go to checkout.
2. Our server checks that everything is still available and re-prices the order from the current menu. The price on the menu is a preview; the total on the checkout page, including tax and any tip, is what you pay.
3. You give a name and phone number for pickup and choose how to pay.
4. Your order is accepted when it reaches the kitchen board and your order page shows “Received”. Until then it is a request. If a card payment fails, or we can't make the order, it isn't accepted and you aren't charged.

Check your order before you place it. Once the kitchen starts cooking it can't be changed. Orders are limited to 20 of any one item and 30 lines, and for orders over $500 please get in touch first so we can plan.

Give us a phone number we can reach you on. If we can't make something, or you haven't turned up, that is how we'll contact you.

Pickup times

ASAP orders

Ready in about 20 minutes from the time you place the order, while we're open.

Scheduled orders

Ready at the time you choose at checkout. You can schedule ahead, including while we're closed, for the next time we're open.

Hours

Every day, 11 am to 8:55 pm

Delivery

We don't deliver from this site. DoorDash delivers for us under DoorDash's own terms, prices and timings.

Times are estimates. On a busy night a ticket can take longer. Your order page updates as the order moves from received, to on the flat-top, to ready.

Prices, tax and tips

• Prices are in US dollars and are set by us. They can change without notice, but the price shown at checkout when you order is the price you pay.
• New Jersey sales tax of 6.625% is added at checkout and shown as its own line.
• A tip is optional. You choose the amount at checkout, and it is shown before you pay.
• There are no service fees, platform fees or hidden charges. Your total is the food, the tax and any tip you add, and you see it before you place the order.

Paying

Online

Visa, Mastercard, American Express and Discover, processed by Shift4. Your card is charged when you place the order.

At pickup

Card or cash at the counter when you collect.

Card details are entered in Shift4's secure fields and never touch our servers. Your bank may ask you to confirm the payment (3-D Secure). If a charge fails, nothing is sent to the kitchen and you can try again with another card.

Cancellations and refunds

You can cancel an order any time before the kitchen starts it: get in touch straight away with your order number, or ask at the counter. Once your order page shows “On the flat-top”, the food is cooking and it is yours.

Refunds for online payments go back to the card you paid with, through Shift4, and usually post within 5 to 10 business days. If something is wrong or missing, tell us the same day and we'll remake it or refund it. The full details are in our refunds and cancellations policy.

Food and allergens

Everything is cooked to order in one shared kitchen with one shared fryer, so we can't rule out cross-contact with wheat, milk, egg, soy, sesame, peanuts or tree nuts, and we don't describe any item as allergen-free. Put allergies in the special requests box when you order and tell the counter when you collect. Read the allergens and food safety page before you order if this matters to you.

Menu photos show how we plate things; the real thing can look a little different. Menu items, options and prices can change, and items can sell out.

Pickup and unclaimed orders

Pickup is at the counter at 188 Main St, Lincoln Park, NJ 07035. Say the name on the order and have your order number handy.

If you're running late, let us know and we'll keep your order until we close. Orders that aren't collected by closing time are thrown away. For pay-at-pickup orders nothing is charged. If you paid online for an order that has already been made, we can't refund it; if you reach us before the kitchen starts it, we'll cancel and refund it in full.

Using the site

Please use the site the way it's meant to be used: to look at the menu and order food you intend to collect. Don't place orders you don't intend to pick up, use a card that isn't yours, try to get into the kitchen board, or scrape, overload or interfere with the site. We can refuse or cancel an order, refunding anything already paid, if we reasonably believe it is fraudulent or abusive.

Our name, logo and photos

The Phantom Burger name and logo, and the photos and words on this site, belong to us or are used with permission. You're welcome to share a link or a screenshot. Please don't reuse our branding or photos commercially without asking.

What we're responsible for

We're responsible for making the food you ordered, as described, with proper care, and for handling your payment correctly. If we get that wrong, our refunds policy applies. Beyond that, our liability to you for any order is limited to the amount you paid for that order.

We're not responsible for things outside our control: the site being unavailable, DoorDash and other third-party services, your device or connection, or delays caused by weather, outages or emergencies.

Nothing in these terms limits liability that can't be limited under New Jersey law, such as liability for death or personal injury caused by our negligence, and nothing takes away the rights you have as a consumer under New Jersey law.

If something goes wrong

If something isn't right, talk to us first. Most problems are fixed the same day with a remake or a refund. Have your order number ready and tell us what happened.

If we can't sort it out between us, you can bring a claim in the courts of New Jersey, including small claims court. You keep every right you have under New Jersey consumer protection law, including the right to dispute a card charge with your bank. We only ask that you contact us first, because it is faster.

Governing law

These terms and every order placed through the site are governed by the laws of the State of New Jersey, United States. Any dispute will be heard in the courts located in New Jersey.

Changes to these terms

We may update these terms as the business changes. The date at the top tells you when they were last updated, and the version posted when you place an order is the one that applies to it.

How to reach us

Questions about these terms or about an order? Any of these will reach us:

Instagram

@phantomburger_nj

In person

At the counter, 188 Main St, Lincoln Park, NJ 07035, during opening hours (Every day, 11 am to 8:55 pm).

See also our privacy policy, refunds and cancellations and accessibility statement.